Terms and Conditions

Your order is confirmed only with an invoice. Ensure you have one for your records. 

Once an invoice is issued, your order will be put in production, and will be shipped unless officially cancelled. Failure to pay in advance does not constitute a proper notice of cancellation.

If you have not received an invoice, you do not have a confirmed order or ship date. If you cannot find your invoice, check your junk mail or email us for a copy.

It is your responsibility to review your invoice for accuracy and to report any errors. We copy and paste provided information in writing for all online or emailed orders from the information you provide, but phone orders are at great risk of inaccuracy. 

Included on the invoice will be your shipping date, billing details, fees payment options, and other essentials we require for the safe arrival of your order or performance of your booking. 

It is critical your invoice is correct: it is also your shipping confirmation and dispatch. Always take time to review your invoice for any errors. Let us know in writing if there are any corrections to be made, or confirm with us that it is good to go.

Butterfly Wings N' Wishes Ltd cannot be held responsible for information on the invoice once it has been sent to you for review. Neglecting to provide accurate data will lead to loss of life in animals, delayed shipping, failure to fulfil, or forfeit of costs.

OUTREACH & FIELD TRIPS: Payment is due on or before the day of your event unless otherwise agreed to in writing and approved by one of our directors. Your presenter cannot accept payment.

BUTTERFLIES FOR EVENTS: 50% deposit is due upon invoicing as a deposit. Remainder is due no less than 2 business days prior to your ship date. 

ALL OTHER ORDERS: payment is due within 30 days of order placement, or no less than 2 business days prior to your ship date. 

The deadline for modifications is 5 business days prior to your listed shipping date.

Evenings, weekends, and stat or civic holidays are not acceptable for notification timelines.

To modify an order: please send us an email with the subject line “ATTN: CHANGES TO ORDER (your invoice)”

It is your responsibility to inform us of changes that may affect our ability to fulfil your order or successfully ship. This includes but is not limited to any of the following:

• Address or contact information
• Contact person on the order
• Billing details
• Adding additional products or live animals, which are subject to availability.
• Type of Program
• Rescheduling your shipping date*

Once an invoice has been shipped (“fulfilled”), modifications are closed. The data on that specific invoice becomes historical and we can no longer modify or change the invoice, payment method, billing, or payment receipts. 

*Please see section on Rescheduling, below

The deadline for rescheduling your shipping date or event is 10 business days prior to your listed shipping or event date.*

Evenings, weekends, and stat or civic holidays are not acceptable for notification timelines.

Rescheduling is subject to availability.

To reschedule your shipping date or event: please send us an email with the subject line “ATTN: RESCHEDULE (your invoice)”

Failure to provide sufficient notice of rescheduling on any order may result in application of rehoming, resource, or rescheduling fees.

For shipped products, if your order has already shipped, full costs will apply for our original batch of live animals. Additional fees for return-to-sender shipping costs will also apply, as well as new costs for replacements. 

For outreach, if it is less than 1 business day in advance of your field trip, presentation, or event, the event will be charged at full rate.  

*for cancellations due to emergencies such as mandated regional evacuations, pandemics, or natural disasters, please reach out to us at bugs@butterflyab.com

 The deadline for cancelling your order or bookings is 10 business days prior to your shipping or event date.*

Evenings, weekends, and stat or civic holidays are not acceptable for notification timelines.

To cancel an order: please send us an email with the subject line “ATTN: CANCEL (your invoice)”

Failure to provide sufficient notice on any order may result in application of rehoming, resource, or rescheduling fees, or forefeit of payment.

On Caterpillar Kits, the eggs for your caterpillars begin being laid 10 days prior to shipping. If your notice is less than 10 days, those larvae will now be without homes when they hatch. We cannot always find buyers for them and forefeit can be 100%.

For Outreach, your presenter has been booked and may no longer be able to find work. Our staff must book these days off from other jobs to confirm availability your event, and if we cannot find another client to take on your booking, a rescheduling fee will apply to cover the cost of your presenter’s labor. Rescheduling fees are minimum 50% of the cost of your booking. 

If your order has already shipped, or it is less than 24 hours in advance of your field trip or presentation, you will forefeit the full cost of your invoice. Additional fees for return-to-sender shipping costs will apply.

*for cancellations due to emergencies such as mandated regional evacuations, pandemics, or natural disasters, please reach out to us at bugs@butterflyab.com

Successful completion of your booking relies on the accuracy of your invoice, which is used for dispatching your presenter. Please ensure you have reviewed your invoice details including but not limited to date, address, type of field trip, number of presentations, and start times.

Payment is due on or before the day of your event unless otherwise agreed to in writing and approved by one of our directors. Your presenter cannot accept payment.

Our presenters carry up to date criminal record checks with vulnerable sector search. This includes ages 3 and up.

We carry full commercial and general liability insurance for working with ages 3+.

Safety: We do not bring anything dangerous. None of our animals are medically significant. Attendees with shellfish allergies must refrain from consuming the invertebrates. 

Consent: Handling and interactions are with the consent of the individual participant as well as the animal guest. We do not force anyone to participate beyond what they confirm with us. We monitor our animals body language closely for fatigue and stress, and adapt accordingly to their behaviors. This may involve removing the animal mid-program if necessary for well being.

We are a community resource, not a replacement for your team. Our insurance and liability is not a replacement or substitution for your own. We cannot be held liable for incidents that occur when there is a lack of qualified supervision at your facility, venue or event. Please ensure you have proper protocols in place as well as sufficient staff who are certified to meet the requirements of your licensing and code. 

POLICIES:

IN-SCHOOL FIELD TRIPS, SUMMER PROGRAMS, AND OTHER GROUPS

• Programs are 1 hour long
• Capacity is 30 participants per field trip. This includes adults besides ourselves.
• Children under the age of 3 cannot participate. They cannot be in the room. 
• Please ensure the room has a close-able door.
• No hand sanitizer before or during the event.
• Have all participants wash their hands (soap and rinse well with water) directly prior to the program, and after.
• Participants can not be eating during the program.
• Our “guests” require a fragrance free environment.

EVENTS AND DISPLAYS:

• We require a table with a minimum length of 8 feet. 
• If outdoors, we require a shade canopy, tent, or protective structure.
• Our table should be backed up against a barrier or a wall to limit egress on at least 1 side, as a form of crowd control. This can be creative: we’ve performed successfully using provided mobile barriers or fencing.
• If outdoors, events are subject to weather and local conditions. We require you to have a plan B, should weather become hostile. Generally, we can only conduct displays outdoors when temperatures are between 18 and 25, with minimal wind and rain and safe levels of smoke.
• A hand washing station or nearby rest room must be available
• Our animals have a maximum performance timeline of 4 hours
• Our animals cannot tolerate fireworks or similar loud, disruptive displays
• It should be held during daylight hours if outside 

Failure to meet requirements or comply with our policies as listed above will result in the field trip or presentation being delayed or canceled. Reschedulings/rebookings are at our discretion and convenience based on availability. In the event a violation sufficient to require cancellation of any event occurs, you will forfeit the entire cost of your booking.  

Our outreach staff carry up to date criminal record checks with vulnerable sector search. This includes ages 3 and up.

We carry full commercial and general liability insurance for working with ages 3+.

We are a registered vendor and partner with EPSB, CBE, and an acknowledged partner with ECSD.

None of our animals are medically significant or pose a threat to the well-being and safety of adults or humans. None of our animals* (or their food**) are suitable for human consumption, though no ingredients are toxic to humans. 

*those with shellfish allergies may be at a higher risk of being, or developing, allergies to terrestrial invertebrates such as butterflies and insects. If someone has a shellfish allergy, they should refrain from consuming or ingesting any invertebrates or invertebrate products or waste. Depending on the severity of the allergy, please ensure safety measures are in place that are compliant with those normally used for shellfish.

**All our insect diets are non-toxic. Caterpillar food is carried on a wheat and soy base so those with grain allergies should refrain from consuming caterpillar food or other insect diets which have similar ingredients.

We are a community resource and a vendor, not a replacement for your team. Our insurance and liability is not a replacement or substitution for your own. We cannot be held liable for incidents that occur when there is a lack of qualified supervision at your facility, venue or event. Please ensure you have proper protocols in place as well as sufficient staff who are properly certified to meet the requirements of your licensing and code.