Privacy Policy

Privacy Policy

Butterfly Wings N’ Wishes Ltd.

Effective Date: August 1, 2000

Butterfly Wings N’ Wishes Ltd. (“Butterfly Wings N’ Wishes,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us by our customers, website visitors, program participants, and business partners.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, make a purchase, book a program, contact us, or otherwise interact with our business.

This policy is intended to comply with Alberta’s Personal Information Protection Act (PIPA) and applicable federal privacy legislation, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Contact      information: Name, mailing address, email address, telephone number,      and business or organizational information.
• Order      and payment information: Products purchased, order history, billing      and shipping addresses, payment status, and transaction details. We do not      collect credit card details or other baking details; that is handled by Quickbooks      and Godaddy Payments who provide secure online platforms.
• Booking      and program information: School, organization, or event details,      participant numbers, scheduling requirements, and other information      necessary to coordinate our educational programs and services.
• Communications:     Information you provide when contacting us by email, telephone, website      forms, or social media.
• Website      information: IP addresses, browser information, device information,      cookies, and general website usage data, where collected through our      website or third-party analytics services.

We only collect information that is reasonably necessary for legitimate business purposes.

2. How We Use Your Information

We collect and use personal information for purposes including:

• Processing      orders, payments, and shipments.
• Providing      products, services, educational programming, and customer support.
• Managing      bookings, registrations, and customer accounts.
• Communicating      about purchases, invoices, scheduling, and service updates.
• Responding      to questions, requests, and complaints.
• Maintaining      business, accounting, and tax records.
• Improving      our website, products, services, and customer experience.
• Sending      promotional communications where appropriate consent has been obtained.
• Meeting      applicable legal, regulatory, and contractual obligations.

We will not use your personal information for unrelated purposes without obtaining appropriate consent, unless otherwise permitted or required by law.

3. Consent

By providing personal information to Butterfly Wings N’ Wishes, you consent to its collection, use, and disclosure for the purposes identified in this policy or otherwise communicated to you at the time of collection.

You may withdraw or modify your consent, subject to legal or contractual restrictions and reasonable notice. Please understand that withdrawing consent may affect our ability to provide certain products or services.

Where required, we will obtain additional consent before collecting, using, or disclosing personal information for new purposes.

4. Disclosure to Third Parties

We do not sell, rent, or trade personal information to third parties.

We may share limited personal information with trusted third-party service providers when necessary to operate our business, including:

• Website      hosting and e-commerce service providers.
• Payment      processing and financial service providers.
• Shipping      and delivery companies.
• Accounting,      bookkeeping, and business management services.
• Email,      communications, and customer service platforms.
• Website      analytics and technical support providers.

These service providers receive only the information reasonably necessary to perform their services. They may be subject to their own privacy and security obligations.

Personal information may also be disclosed when required or authorized by law, including to government authorities, regulatory bodies, or law enforcement agencies.

Some third-party service providers may store or process information outside Alberta or Canada. In those circumstances, personal information may be subject to the laws of the jurisdiction in which it is processed.

5. Payment Information

Payments made through our website or invoices may be processed by third-party payment providers.

Butterfly Wings N’ Wishes does not intentionally store complete credit card numbers or security codes on its own systems. Payment information is handled by the applicable payment processor in accordance with its security and privacy practices.

Customers should review the privacy policies of applicable payment providers for additional information.

6. Website Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, maintain shopping cart information, improve website performance, and understand how visitors use our website.

These technologies may collect general technical information, including browser type, device information, pages visited, and website interactions.

You may be able to disable cookies through your browser settings. However, doing so may affect certain website features or functionality.

Third-party services integrated into our website may also use their own cookies and tracking technologies, subject to their respective privacy policies.

7. Children and Educational Programs

Butterfly Wings N’ Wishes provides educational programming and products for schools, families, children, and community organization both in-person and online.

All formal communications and business is conducted through legal representatives such as parents, guardians, educators, schools, and other authorized adult. All programs must be supervised by an authorized guardian or adult. 

We do not knowingly collect children's personal information directly for marketing purposes. Where personal information about a minor is reasonably necessary to coordinate a program or service, we seek to work through the appropriate parent, guardian, school, or authorized representative.

Photographs, videos, or other identifiable images of program participants will only be collected, used, or shared for promotional or public communications where appropriate permission has been obtained.

8. Photographs and Media

Photographs and videos may occasionally be taken during educational programs, public events, or other activities hosted by Butterfly Wings N’ Wishes.

We will obtain appropriate permission before using identifiable images of individuals, particularly minors, in promotional materials, on our website, or through social media.

Permission for photography or media use is separate from participation in our programs and services.

9. Storage, Retention, and Security

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

Access to personal information is limited to employees and authorized service providers who require the information to perform their responsibilities.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal and accounting requirements, resolve disputes, and maintain appropriate business records.

When personal information is no longer required, it will be securely destroyed, deleted, or anonymized where reasonably practicable.

Although we take reasonable precautions to protect personal information, no electronic storage or transmission system can be guaranteed to be completely secure.

10. Access to and Correction of Personal Information

You have the right to request access to personal information we hold about you and to request corrections where information is inaccurate or incomplete, subject to applicable legal exceptions.

You may also request information about how your personal information has been collected, used, or disclosed.

Requests should be submitted in writing to our Privacy Officer using the contact information below. We may require reasonable verification of your identity before responding.

11. Third-Party Websites and Services

Our website and communications may contain links to third-party websites, social media platforms, payment services, or other external resources.

Butterfly Wings N’ Wishes is not responsible for the privacy practices, security, or content of external websites and services. We encourage visitors to review the applicable privacy policies before providing personal information to third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services, or applicable privacy legislation.

The most current version will be published on our website, with the effective date updated accordingly.

13. Contact Information

Questions, concerns, or requests relating to this Privacy Policy or the handling of personal information may be directed to our Privacy Officer:

Butterfly Wings N’ Wishes Ltd.
Attention: Privacy Officer
Email: bugs@butterflyab.ca
Website: https://butterflyab.ca

We are committed to addressing privacy concerns and responding to reasonable requests in accordance with applicable privacy legislation.